Customer Feedback
Solicit feedback from your customers using SMS text messaging right at the point of sale.
TextServ's platform uses a powerful set of algorithms to digest and understand customer feedback, allowing companies to see in real time a high level view of how their customers feel about their products and services. More »
Custom SMS and Rich HTML Email Responses
TextServ's products allow you to create custom SMS responses for each TextCode you manage, allowing you to localize your message on a per campaign ad basis. Make changes to these responses in realtime, and offer a 5% discount one day, and a 10% discount the next!
In addition TextServ can be configured to request a consumer's email address, as part of the inital call to action, or as a follow on request. Custom HTML or plain text emails can be automatically sent to each consumer that supplies their email address, allowing customers to buy the advertisied product with a single click, see product brochures and offers etc.
Measure your sucesss in real time
All TextServ products feature sophisticated real time executive dashboards. At a glance view response trends, email views & clicks, or click and drill down to get more detailed statistics and specific information.
Find out where your customers are from using our worldwide geo-location mapping. Find out what times of the day responses are most likely to arrive using our response time views.
Take your dashboard data to your meetings with our downloadable and printable PDF reports.
Up to five years of your historical data is available for comparison and review, allowing you to measure ongoing success rates and fine tune your efforts.
Continuously Market
Once you have built a customer opt in list through your mobile marketing and customer feedback initiatives you can then reach out to that customer base again and again using SMS and Rich HTML Email campaigns.
TextServ makes it easy to build a campaign distribution list from the customer contacts you have collected and to target the right customers for the campaign you wish to run.
Reconnect with your customers on an ongoing basis to build and reward loyalty, enhance your brand and drive sales.
Measure the results of these outbound campaigns on your TextServ dashboard. Are you reaching the right customers?
Features
Customized SMS and Rich Email Responses on a per Campaign Ad basis.
Real time Dashboard provides overview of campaign effectiveness or drill down to analyze specific campaigns ads.
Measure in real time the relative effectiveness and performance of campaign ads, which locations are garnering more responses, which artwork and messages are more effective.
Measure in real time the number of responses, email views and subsequent email link clicks.
Track the geographical location of the respondents and determine your market reach.
Extensive On Demand & Batch Reporting capabilities.
Generate bulk outbound SMS and Email campaigns from 'Opt In' Consumers.
Brand Benefits
Promotes quality and service initiatives
Collect and view feedback/surveys in real time
Attain feedback on new product launches
Monitor relative performance of locations in real time, and look at historical trends.
Modify behaviors before business impact occurs
Normalize feedback from multiple languages into a single language.
Leverage data for subsequent outbound communication.
Consumer Benefits
See positive Brand message on quality and service.
Ability to send feedback without having to wait in line to talk to an employee, or be put on hold at a call center.
Can give feedback in native language
More likely to provide feedback at point-of-sale with social barriers removed, less potential for conflict.
Receives immediate response, which reinforces Brand commitment to quality and service.
Empowered by the fact they know management will see their unfiltered feedback.
Ability to interact with promotions.
Feedback languages supported & translated into english for normalized reporting | |||||||||||||||||||||
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